oze365 Terms and Conditions

1. General Terms and Definitions

These terms and conditions ("Terms") govern the use of the oze365 platform and all its services. By using this website or any related service, you are considered to have fully agreed to these Terms. If you do not agree with these Terms, please refrain from using this platform.

Key Definitions

• "Platform" refers to the oze365 website, mobile application, and all related services.
• "User" or "You" refers to any person, registered or unregistered, who uses this platform.
• "Account" refers to the personal user account created after registering on oze365.
• "Deposit" refers to funds added to a user's account.
• "Bonus" refers to additional credits given as a promotional offer or reward.

These Terms apply to all persons residing in or using this platform from Bangladesh. These Terms operate according to Bangladesh Standard Time (BST, UTC+6).

2. Account Registration and Eligibility

To create an account and use services on oze365, the following eligibility requirements must be met:

• You must be at least 21 years of age.
• You must be a legal resident of Bangladesh.
• You must open an account with accurate information in your own name.
• One person may operate only one account.
• You must not have been previously banned or have had an account cancelled.

All information provided at registration must be accurate, complete, and current. If any false information is provided, the account will be immediately cancelled and the associated balance may be forfeited.

3. Age Verification and Identity Confirmation

oze365 is fully committed to responsible gaming. For this reason, we verify the age and identity of every user.

For identity verification, you can contact our support team by email. Until verification is complete, the withdrawal process may be temporarily on hold. All information provided is stored with complete confidentiality.

4. Account Security and Password

Ensuring the security of your account is entirely your responsibility. Please follow the guidelines below strictly:

• Use a strong password — at least 8 characters, combining uppercase and lowercase letters and numbers.
• Never share your login details with any third party.
• Avoid accessing your account over public Wi-Fi.
• If you notice any suspicious activity, notify our support team immediately.
• Change your password regularly.

oze365 uses SSL encryption technology to protect your account information. oze365 will not be responsible for any loss resulting from third-party access or unauthorised use.

5. Deposit and Withdrawal Policy

All rules relating to financial transactions on oze365 are discussed in detail below.

Deposit

• Minimum deposit amount: ৳200 (for all methods).
• Accepted payment methods: bKash, Nagad, and Rocket.
• Deposits are generally credited to the account instantly.
• oze365 does not charge any additional fees for deposits; however, the payment provider's own charges may apply.

Withdrawal

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 10–45 minutes.
• Withdrawals can only be made to a registered payment method.
• Withdrawals may be delayed if identity verification has not been completed.

All financial transactions are fully secure and SSL encrypted. If fraud or suspicious activity is suspected, oze365 reserves the right to place any transaction on hold.

6. Bonuses and Promotional Offers

oze365 offers various types of bonuses and promotional offers. Specific terms and conditions apply to each offer and must be followed.

Welcome Bonus

• New members receive a 100% bonus on their first deposit, up to a maximum of ৳15,000.
• Example: ৳1,000 deposit gets a ৳1,000 bonus → total balance ৳2,000.
• Example: ৳32,000 deposit gets a ৳15,000 bonus → total balance ৳47,000.
• A 25x wagering requirement must be met before the bonus can be withdrawn.

General Bonus Terms

• Each bonus offer can be used only once, unless stated otherwise.
• Bonus funds and real money are tracked separately.
• Winnings from bonus funds must meet the wagering requirement before withdrawal.
• If the wagering requirement is not met, the bonus balance will be cancelled.
• If a bonus offer has a set expiry, it must be used within that period.

7. Betting and Gaming Rules

All games and betting activities on oze365 are conducted according to the following general rules:

• The minimum and maximum amounts for each game or bet are set and displayed in the game interface.
• Once a bet is confirmed, it cannot be changed or cancelled.
• If a technical error affects the result of a game, that round will be considered void and the bet will be returned.
• In the event of any software or hardware issue, oze365's decision is final.

Fair Play Assurance

oze365 uses certified and audited Random Number Generators (RNG) to ensure fair play in all games. All our games are provided by trusted software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others).

8. Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure:

• Operating an account under a false identity or someone else's name.
• Creating more than one account under the same person's name.
• Misusing bonuses or applying strategies to avoid meeting bonus requirements.
• Hacking, cracking, exploiting bugs, or making any unauthorised interference with the system.
• Playing games using automated bots or other software.
• Money laundering or any illegal financial activity.
• Harassing or defrauding other users.
• Any attempt to disrupt the normal operation of the platform.

9. Account Suspension and Closure

oze365 reserves the right to suspend or permanently close any account in the following circumstances:

• In the event of a breach of these Terms.
• On suspicion of fraudulent or deceptive activity.
• If identity verification is not completed or incorrect information is provided.
• In the case of prolonged inactivity (more than 12 months).
• At the user's own request (voluntary closure).

The valid balance of a suspended account is generally returned, however this does not apply to accounts closed due to prohibited activities. If you wish to voluntarily close your account, please contact us via 24/7 live chat or email.

10. Limitation of Liability

oze365 bears no liability for the following:

• Financial loss resulting from a user's gaming decisions.
• Disruption or loss caused by internet connectivity issues.
• Failure of third-party services (payment gateways, mobile banking).
• Unauthorised access to an account where it results from the user's own negligence.
• Service disruption due to any event beyond our control.

oze365 always strives to provide a reliable and secure service. Even so, the service may be temporarily disrupted due to unavoidable technical reasons. In such cases, oze365 is committed to resolving the issue as quickly as possible.

11. Privacy and Data Protection

oze365 gives the highest importance to the protection of users' personal information. Our detailed privacy policy has been published separately.

• All your personal information is protected with SSL encryption technology.
• Your information is not sold or rented to third parties.
• Financial information required for deposits and withdrawals is used for verification purposes only.
• Information may be shared in response to valid requests from government or legal authorities.

Read our Privacy Policy to learn how your information is collected, used, and protected.

12. Dispute Resolution

oze365 prefers to resolve all disputes amicably. If a complaint or dispute arises, please follow the process below:

1. Step 1: Report the issue directly through our 24/7 live chat.
2. Step 2: If the issue is not resolved via live chat, write to us in detail by email.
3. Step 3: The oze365 senior team will review the complaint and communicate a decision.

In the event of a dispute, oze365's technical logs and server records will be considered the final evidence. All decisions are final and binding.

13. Changes to Terms

oze365 reserves the right to change, amend, or update these terms and conditions at any time. The following policy applies to any changes:

• Users will be notified before significant changes take effect.
• Updated terms will be published on this page along with the date of the latest revision.
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• If a user does not agree with the new terms, they may close their account.

We recommend checking this page regularly so you stay informed about the latest terms and conditions.

14. Contact & Support

If you have any questions or comments about these terms and conditions, please contact our support team. We are available in Bengali 24 hours a day, 7 days a week.

• Live Chat: Instant support available 24/7 through the platform.
• Email: [email protected]

For responsible gaming support, please visit our Responsible Gaming page.